to look at virtual 3D food, be it in restaurants or when ordering online. Almost 12,000 merchants joined the Grab platform in the Philippines at the height of the health crisis between March and June last year, according to a statement on its website. (2017) these services can be characterized as business platforms that provide order services, payment and monitoring of the process but are not responsible for the preparation and order delivery . Comparing Popular Food Delivery Services. Zomato is one of the most popular applications that provide services to . Quality management is a critical topic in the global supply chains management arena (Kuei, Madu, & Lin, 2011; Soltani, Azadegan, Liao, & Phillips, 2011).In this regard, food safety is an essential area for discussion and has been dramatically emphasized after global scandals, such as China's melamine milk contamination (Auler, Teixeira, & Nardi, 2017; Roth, Tsay, Pullman . "Research on status, problems and countermeasures of instant delivery-take food delivery as an example," Enterprise Technology and Development, vol. Keywords: Consumer behavior, Food delivery app, zomato, fasso, e-commerce, INTRODUCTION In today's world service sector contributes 64.80% in GDP. 21 Pages. Senauer B found that the higher the knowledge of organic food and the more concerned consumers are about the environment and their health, the higher the probability that these consumer's will buy organic foods . The definition of food quality is a very subjective matter (Moskowitz, 1995). People has different perceptions about delivery service as there are factors affecting customers' satisfaction regarding food . 2.2.3 Perceived benefits. It revealed the tabular and geographical presentation as well as analysis data base o the questionnaire given. . According to the new UBS research, demand for online delivery has risen in most markets impacted by the coronavirus outbreak. Table 1. (2019) presented the broad background of food delivery applications and procedure of ordering of food through food delivery applications. Create a platform for online purchase and delivery of fast food 5 There are related literature and studies that an online ordering system is a big help to small, medium or large companies. Literature Review Review of the Topic Food safety is of paramount concern to international and national organizations to protect populations from access to potentially harmful foods. View at: Google Scholar. To stimulate more thinking and enrich potential future research imagination, this paper reviews for online food shopping features, offers a commentary, and proposes future research directions. According to Business Wire, the global online food delivery services market is expected to amount to $192.16 billion in 2025 at a CAGR of 11%. [2] In the Indian market people still prefer to buy food in the conventional way that is by going and eating food or ordering at the restaurants. Reuters reported that Uber's food delivery business will likely benefit from the epidemic, despite its ride-hailing business taking a small hit.Demand for Food Panda, Delivery Hero's brand in Asia, has . REVIEW OF RELATED LITERATURE. To discuss this topic, pertinent literature, particularly in relation to the food ordering through mobile apps and the demographic RQ2 What are the obstacles in implementing online delivery service? A looking for business plan writer literature review . Related Literature According to MANILA, PHILIPPINES, November 14, 2019 GrabFood, the leading food delivery platform in Southeast Asia and in the Philippines, celebrates its first anniversary in the . It provides a brief history of food delivery, an industry overview, a summary of predominant food delivery models and predominant U.S. food delivery companies, an in-depth look at industry trends, and a brief view toward the future of online food delivery. During the global 2020 COVID-19 outbreak, the advantages of online food delivery (FD) were obvious, as it facilitated consumer access to prepared meals and enabled food providers to keep operating . Literature Review 2.1. 6. Peri (2006) defines food quality as "a system of product requirements both material and immaterial, Government and non-government agencies should work together towards educating the food handlers at . Review of Related Literature Having an abundant and certified supplier of food products is essential in ensuring safe foods to serve to customers. "To the modern reader, the tea party comes across as madcap chaos, with everyone arguing and changing places", but it symbolizes even more than pure chaos (Ardagh). Food not only represents poverty and "it is not simply an object utilized by social subjects", but food also creates a platform for madness and chaos as well in Alice's Adventures in Wonderland at the mad tea party (Lee 490). Metadata. Review of Related Literature This review consists of books, articles, documents that focus on the same subject matter or other concepts of the study. TOPIC: Food Safety Standards for Hotels and Restaurants. This chapter shows the presentation and analysis data. Food safety seems to be a problem that affects people all around the world. And it can help you make money even while you sleep. There could be drastic savings in production and delivery costs of electronic or digital goods as well. The result of their survey was more than 3,600 responses collected in august 27, 2014. Create a platform for online purchase and delivery of fast food 5. Sales of small businesses grew by at least 57% during the period. Furthermore, malicious prank calls for fake orders and food deliveries could result in food waste. The present research was an attempt to study the food safety research in India in the past ten years during 1995-2005. In line with service is quality, which depend on the result of the customers . Chapter II. The literature on online food delivery is synthesised in terms of theories, contexts, methods adopted and analytical techniques used. Customers' Satisfaction in Higher Education . Review of related literature reviews of related literature and studies this includes the ideas, generalization or conclusions, methodologies and others. Introduction Online Food Delivery Service (OFDS) can be defined as any food delivery transac-tion with monetary value that is done through mobile handheld devise such as smartphone or personal digital assistants [1]. Literature Review. The literature review on service delivery concepts looks at how service delivery is defined and implemented in other sectors as health, electricity and agriculture with a focus on rural populations, comparing this with the rural water sector. Overview: A sample of our database was surveyed in an effort to gain insight into the customer experience when using third-party Food Delivery services. This case examines the challenges facing the on-demand food delivery market. They learned that most of the consumers with 53 percent believe freshly prepares food offered by convenience stores is of equal or greater quality than the food of traditional fast-foodshow more content. The article also said that low prices and speed . This note summarises ideas and issues arising from a general but rapid review of literature on service . The purpose of this paper is twofold: first, to review the extant academic literature on on-demand food delivery (ODFD) services, i.e. Literature Review 2.1. This idea of food delivery is quickly spreading due to the increase in the number of the working population and their hectic work-life culture in metro cities. The ambience, the lighting, and the organization of the delivery process recorded the highest . However, there is a striking paucity of reliable data on important issues like evaluation of risks through adulterants . An overview of the food safety situation is presented highlighting major problems, and possible solutions are discussed. LITERATURE REVIEW segments in India's retail sector, valued at A research on the changing market for food delivery . The food marketing and distribution methods in the restaurant business are on an on-going shift from traditional purchase method to online food delivery system where many alternative systems are offered by business owners such as online shopping, phone-based . Therefore, this review aimed to assess the knowledge to words food processing and use of technology. Published by Statista Research Department , Jan 18, 2022. (service and delivery dimension, product dimension, and qualitydimension) of fast food outlets' attributes are identified based on factor analysis . . Food-borne illnesses are responsible for a high number of diseases globally. Streamlined restaurant operations 3. . New York Essays - database with more than 65.000 college essays for A+ grades . A restaurant prepares and serves food, drink and dessert to customers. The study conducted by the National Restaurant Association revealed that 68% of Americans would prefer to purchase takeout from restaurants after the pandemic. This study contributes to the emerging literature related to online food delivery platforms by studying the relevancy factor that influences consumers' preference to use online food delivery . Many studies were focused on detection of pathogenic microorganisms, adulterants and contaminants in food. Customers satisfaction involved many factors, such as availability of food, customer ratings, payment methods and human interaction (Kwong & Shiun-Yi, 2017). Drone Delivery . Open Document. declared that different customers can judge differently the same food service, and this is mainly related to the customers' opinions regarding the food service provided. The synthesis of the literature, specially synthesis OFD literature into OFD-domains presented in section '3.8 Domains in online food delivery research' and 'Table 8: Domains in food delivery research' suggested that OFD service providers have used several technologically innovative means to enhance their reach and delivery experience . According to a survey conducted by Rakuten Insight in the Philippines, 71 percent of the respondents stated ordering more through food delivery apps due to the imposed closure of all . 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