The reason stated is: Item not as described. • Report the buyer when you issue the refund through the eBay returns flow Select your reason for the return. I requested a return but stopped short of saying it was not as advertised because I was trying not to insult the seller. Click on Send offer. Select Accept the return and then Continue. We'll reimburse your return shipping label cost up to $6 per return. - opens in new window or tab. Follow these steps to get your refund. Coverage, eligibility requirements, and exclusions. Find the item in Returns and cancelled orders. The seller wants to refund me my money but according to his return policy the buyer is responsible for the shipping costs. The items cost $60, $80 and $150 each, I took them to the post office and they want $70 to ship each parcel . If a buyer falsely claims an item was "not as described," we'll protect you on eligible transactions. If an item is not marked they are described as gold or silver tone. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. To start a return, select the item you want to send back from your recent purchases above, or follow the steps below: Find the item in your Purchase history and select Return this item. Follow these steps to get your refund. and there's no extra fee for coverage. Choose Print label. If a buyer falsely claims an item was "not as described," we'll reimburse your return shipping label cost up to $6 per return. You want to return an item. We'll also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. If you've sold on ebay long enough you've had this happen. If you want to return an item, check to see if the seller accepts international . If you've sold on ebay long enough you've had this happen. All of the information above relates to eBay.com. I read that since recently the seller should cover also these charges. If your problem isn't solved at the end of those 3 days, you can ask us to step in and help. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! Find the item under Returns and canceled orders. How to accept a return: Go to your sold items. The funds would be released back into your PayPal balance. If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. Other reasons for an "item not as described chargeback" can include damaged or defective merchandise, as well as disputing the quality of the merchandise or service. Sellers cannot help buyers unless they know why the buyer is unhappy. I am not sure if that link is 100% up to date as it mentions 45 days to open a dispute, but that is now 180 days. it costs double to post through eBay than via royal mail. If the buyer is responsible, choose your return address from the dropdown menu. Lower-value items: If you're paying for the return and the expected postage cost is more than the expected refund value, an eBay label won't be available Sending items internationally: eBay return labels are only available for items returned within Australia. I do not wish to burden them with added costs. File your claim with eBay and you will be covered. To accept a return: Select Accept the return and then continue. You can check the listing by selecting the item in your Purchase history. If you've talked to your seller and can't come to an agreement . Return shipping would have been more than the item is worth, so I just . Refer to eBay Return policy - eBay Return policy - opens in a new tab or window for more details. If they open a case after the 30 days, the Seller normally has the option to decline it however Buyers also have 6 Mon. A partial refund should only be used to recoup the actual lost value of the item when it is returned in a different condition than the original item; For more information, see our Seller protections abuse policy. Select View return details. I opened a return request which the seller accepted, but they refuse to send a postage label and keep insisting that I just post it and they'll refund me. The item was significantly not as described. Accepting returns and giving refunds: the law. You are selling these items with "no returns". All of this was answered by Griff on the ebay radio show back in 2018. back—it's that simple. The item received by the buyer doesn't match the listing, for example: The seller sent the wrong item, or. Working on the assumption that the numbers that ebay reports are actual and not 'enhanced' I found some interesting things looking at the past 30 days sales compared to prior period and then last year same 30 days. Learn more in the eBay Global Shipping Program buyer terms and conditions. Oct-30-2009 10:36 AM. Essentially, reason code 13.3 chargebacks can happen whenever the quality of what the cardholder ended up with is lower than what was expected. After checking her text, no stain was mentioned. Tip. All is complete, otherwise it is described here. You can also open your Returns dashboard and select View return details from beside the item. If an item is not marked they are described as gold or silver tone. (Item worth 2GBP, shipping to me probably thrice that. When a buyer requests a return for item not as described reasons, the seller must respond within the return request and offer a solution to the buyer's issue. You are covered by the eBay Money Back Guarantee - eBay Money Back Guarantee . Choose Print label. Select View return details. Returns shipping; 30 days: . Select View return details beside the item. I don't want to be stuck with the bill, even if ebay will reimburse me the original price + shipping. I´m an international buyer who bought an item on eBay UK and item doesn't match the seller's description.I provided pictures to the seller to prove that he send a faulty item . This document describes the following Post . If they open a case after the 30 days, the Seller normally has the option to decline it however Buyers also have 6 Mon. Select Accept the return and then Continue. The item arrives broken, damaged, or faulty. Shipping is only available to the address registered in ebay. • Report the buyer when you issue the refund through the eBay returns flow Refer to eBay Return policy for more details. All 3 sellers have agreed to provide a full refund if I return the items. Ladies & gentlemen, I recently purchased 3 different flying drones from China, all 3 have no resemblance to the item described by the seller. on ‎10-31-2014 04:45 PM bought something from China (i am in Europe), the item i bought was not as described (much lower quality than advertised). Working on the assumption that the numbers that ebay reports are actual and not 'enhanced' I found some interesting things looking at the past 30 days sales compared to prior period and then last year same 30 days. The shipping fee applies to one or more items. Only one refund is allowed per PayPal transaction ID." Is this a legi. The buyer gets the item, uses it for a week and breaks it or scratches it up. It's automatic and covers your purchase price plus original shipping on eligible purchases*. If the item doesn't match the listing description, your purchase may be covered by the eBay Money Back Guarantee. Please note that any address not registered in ebay is not acceptable to ship. We'll ask the seller to send you a refund in the . Once you start a return, the seller has 3 business days to resolve your issue. ※Regular transactions and mass transactions are possible! Outline exactly what happened with the seller refusing to refund your return postage of $15 with the broken product. Actual items shown. Please include your user ID (techwalls) and case number (5….) to ensure you get exactly what you want. The. An item is Significantly Not As Described if it is materially different than what the seller described in the item listing. eBay Authenticity Guarantee items are considered 'final sale' when: The seller doesn't offer returns or the return is outside the seller's stated return window, and If you're responsible for return shipping, choose how you'll arrange for the item to be returned. Top Rated Sellers (TRS) who reside in the US or Canada and offer 30 day or longer returns are protected on items listed on eBay.com when: A buyer falsely claims an item was not as described. - send a message to the buyer to try and resolve the problem. We're now at a stalemate, I want to follow the eBay process, they don't. According to the Paypal process when you file a claim for an item that is significantly not as described, you must return the item at your cost in order for Paypal to issue a refund for the amount you paid, not the return shipping costs. Please fax the incident report to (303) 395-2829. If you're responsible for the postage, choose how you'll arrange for the item to be returned. You will get a refund and return label from eBay. Send a message to the buyer. Enter a Return Merchandise Authorization number, if you use them. For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described, when the item is considered final sale. Here's how to print an eBay return shipping label: Go to Purchase history . In the email you received telling you the buyer's issue, select See request details. Add a message to the buyer if you want. The seller agree with return th. So, when a buyer decides that they want to return the item, the only options that the buyer sees are Money Back Guarantee "Not as Described" reasons such as broken, doesn't match description, wrong item, etc. Refund the buyer. The bag - when it arrived - had a huge logo, much bigger than in the photos and not at all to my taste. Please check on the photos for detailed condition of the product. If you're responsible for return shipping, choose how you'll arrange for the item to be returned. Post-purchase experiences (also referred to as "post-transaction" or "after-sale" processes) help to ensure buyers get the items they want. If Etsy determines that an item is not as described, the seller will be required to refund the order, including original shipping and return shipping, if applicable. You'll also see your response options: Add tracking details. If you receive the package from the buyer and the item is in a different condition than what was originally sent, you would have the ability to appeal the claim. Answer (1 of 14): I bought a bag on ebay (UK) more than 2 years ago. . Protections for Top Rated Sellers. So the buyer gets £6.50 from eBay. It covers purchases paid with PayPal and most other electronic payment methods. Returns are accepted ONLY if the item was not the item described. I don't want to be stuck with the bill, even if ebay will reimburse me the original price + shipping. Choose the item above to start resolving a return. The seller doesn't fulfil their return policy as stated in the listing. If an item hasn't arrived or isn't as described, go to My eBay, select the item in your purchase history and reach out to your seller within 30 days of the actual delivery date, or the estimated delivery date if an item hasn't arrived.. Not resolved? This can be the result of innocent . If the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within 3 days of delivery through the app or on the web. In the UK for example, eBay requests buyers to send the item back to the seller within 14 days for an 'item not as described' return request. . marks are complete, For Germany, shipping is always by registered mail (for higher values also by parcel/DHL). I can only go by what a piece is marked. Return shipping; 30 days: . If you have opened a case for 'not as described' then you can't escalate the dispute until after 8 full days from the time of opening, which allows the seller plenty of time to accept return or to issue a refund. Message 2 of 9 See Most Recent 0 Helpful Reply Item not as described_return policy_Global Shipping Program alaura-pt Community Newcomer Print an eBay return label Tip Paypal offer "up to 12 refunds per person, per year under the PayPal Return Shipping on Us service. item—you can deduct up to 50% • We'll remove feedback and defects and we'll take care of any remaining issues with the buyer You'll receive a credit for returns shipping cost when the buyer falsely says the item is not as described. If you do not accept this, please do not make a purchase. Check when you have to offer refunds and . If you open a return case and (probably) win, they need to pay for return shipping (provide prepaid label), unless they choose to refund you without requiring you to return the item. For books returned as 'Not as described . It could be an easy fix. (Item worth 2GBP, shipping to me probably thrice that. If you accept the return the buyer has 14 . Expand. If you bought it over eBay and it isn't right, it's the seller's problem — not yours. Your track record matters - coverage for Top Rated Sellers. Item(s) must include the return label and packing slip provided by us—Please note: Returns will not be processed without a GOAT return label and packing slip. If the seller does not create a shipping label, eBay will and then charge the seller later. A buyer insists the item was not as described in order to force a return. Start a return. Letter/card or stamps only slightly cropped in the scan. Not the other way around. eBay Money Back Guarantee applies when: The buyer doesn't receive an item. If the report qualifies: Vora is one of a legion of sellers to have fallen victim to eBay's lavish buyer-protection policy. . If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning . You are sure the item wa. and send the fax to the attention of eBay Money Back Guarantee Dept - Case ID: 5….. After we receive and confirm the incident report, we'll close the case in your favor. eBay sent notifications today to sellers with "high" or "very high" rates of claims warning them of possible 4% penalty fees and other consequences as a result of its new policy that takes effect on October 1, 2018. The eBay Money Back Guarantee is not a product warranty. This is how to process a partial refund to your buyer: Go to your Returns dashboard. Select View return details beside the item. If you receive the incorrect book or if it arrives damaged, you'll also be refunded return shipping equal to the original charge. An eBay Store maintained by: Member id watchandjewelryexchange ( Feedback Score Of 3423)
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