Dell offers 2 types of support - Basic and Pro Support. Anyone have experience with this? Sometimes the basic hardware warranty just won't cut it. Have used Basic support a few times, it is OK. The difference is the response time depending on the availability of spare parts and some times weather. ProSupport Enterprise Suite Comprehensive support for complex IT environments. Not all equipment, account types, base warranties, and locations qualify for onsite diagnostics. ProSupport Plus with SupportAssist 5 detects hardware issues before they become problems, allowing you to virtually eliminate unplanned downtime due to hardware issues. Even with Pro Support, it would take a miracle to get a spare part installed in less than 2 days. Today we willshow the advantages and disadvantages. Dell ProSupport includes hardware, software, drivers, etc. What is the Difference Between Basic and ProSupport? Compare Dell 3-Year Premium Support Plus Warranty vs Dell 3-Year Basic Onsite to 5-Year ProSupport Warranty Upgrade for Laptops vs Dell 1-Year Basic Onsite to 3-Year ProSupport Plus Warranty Upgrade with ADP for Laptops The warranty does not apply to products purchased before first announcement in Spring 2011. Its the 2 in 1 touch screen. For more information, click here . Dates vary by region. Dell ProSupport is the standard warranty package provided by Dell. ProSupport for Enterprise is available to support and maintain: 1. The first level is NBD parts only. Basic Support is available as to: 1. Depending on the size and complexity of the IT in the respective company, customers can thus secure a customized option for their own needs. R740 server to test how quickly Dell EMC Basic Hardware Support and ProSupport Plus with SupportAssist could help an organization fix the issue. So that's on you if that's not a downside. The systems are all redundant. If purchasing computers for the office, managers, remote workers, or C Level employees, we recommend having ProSupport as the minimum level of support. Their warranty is really good if you have next day on site support with prosupport. The following chart lists the service features of Basic Support provided under Dell EMC's standard warranty and/or maintenance terms. ProSupport Plus for PCs Pinpoint and resolve developing issues on your Dell PC fleet Empower your team in the office and at home. Typically for ProSupport 4 hr, you will expect your spare parts or onsite technician to your business site within 4 hours whereas same services are expected before end of the next business day for ProSupport NBD. ProSupport Plus combines automated, predictive, proactive support with accidental damage protection and 24x7 priority access to ProSupport engineers.We take . Repair times will take longer. Choose ProSupport or ProSupport Plus to ensure you work at full speed with less interruptions. Basic Service 1 Year Hardware Warranty with Onsite/In-Home Service after Remote Diagnosis - Included in price ProSupport 1 Year ProSupport with Next Business Day Onsite Service + CAD $63.90 3 Years ProSupport with Next Business Day Onsite Service + CAD $417.48 4 Years ProSupport with Next Business Day Onsite Service + CAD $602.08 My options are : ProSupport 3 years for $40.30 4 years for $92.80 5 years for $106.80 ProSupport Plus 3 years for $61.30 4 years for $104.70 5 years for $128.30 Is Accidental Damage ($34/3 years or $55/5 years) necessary at all or would ProSupport/ProSupport Plus have pretty good coverage? Support anywhere, 24x7 Actionable fleet health scores If you are having a weird issue with your server, and you don't know if it is a VMware issue or a Dell issue, then ProSupport is your friend. The Dells pro support plus is a 4 year warranty and Im not sure if it is renewable. In the case of the Prosupport with mission critical, you are not able to "demand" that an onsite technician be sent out before commencing troubleshooting. The enterprise landscape is changing rapidly, and the pressure to introduce new technologies into your organization while efficiently maintaining existing servers, storage and networking has never been greater. The following chart lists the service features of ProSupport for Enterprise provided under Dell Technologies's warranty and/or maintenance terms. 4 Please contact a Dell technical support analyst for an up-to-date list of Covered Software Products. This entry was posted in 2015-March-5 by. Dell ProSupport Suite for PCs Basic Hardware Service ProSupport ProSupport Plus ProSupport Flex7 Technical support the way it works best for you (phone or chat) Business hours Phone 24x7 Phone 24x7 Phone 24x7 Hardware repair to reduce productivity downtime Varies Onsite NBD1 Direct access to in-region ProSupport experts for hardware and software2 issues Priority Access Prosupport = US-based support, I believe all others are India. Dell Technologies ProSupport Plus SupportAssist vs Basic Hardware Support. The Geek squad warranty lasts 3 years and can be renewed for an additonal 3. 0 Kudos Reply hssrocz 2 Bronze Unexpected drive failures can derail your organization's operations and productivity, but responding to these issues . The system is fault tolerant. Dell EMC Equipment which is identified on the EMC Product Warranty and Maintenance Table as including Basic Support during the applicable warranty period; or MobiGATE Installation Guide is Revised edition no. She doesn't know whether to buy it from best buy with the geek squad protection, or directly from Dell website with Dell's Pro support plus. Answer (1 of 2): If your are purchasing basic warranty then only the hardware components will be covered that is also after technical support which means if have any issue with system then you have to call technical support team they troubleshoot on call and if any hardware issue found then they . Dell ProSupport Plus is the upgraded warranty package which is offered with high-end products and high quantity services. Dell Technologies Equipment which is identified on the Dell Technologies Product Warranty and Maintenance Table or on your The higher tier of support with SupportAssist proactive technology got the server back to full operational status faster, partially due to getting us a replacement drive in just four hours. The technicians sometimes are not as knowledgeable as Prosupport. the term "extended motor vehicle warranty" is defined as a warranty agreement issued by a person in respect of a motor vehicle it or a corporation related to it manufactured where there exists a basic or limited warranty in respect of the vehicle, the basic warranty is for a term of at least 3 years, although it may expire earlier if the vehicle registers a certain distance . 3 LOLBaltSS 5 yr. ago We have next day prosupport and it's great for our out of town users (when they actually follow up with Dell and let them fix it..). Accidental Damage Protection is not included in the ProSupport package. Accidental Damage protection is one of the key aspects of ProSupport Plus. English. Phone calls might take longer. SPEAK WITH AN ADVISOR TODAY 1800-812-392 PROSUPPORT PLUS 24X7 PRIORITY ACCESS ONSITE ONSITE PROSUPPORT BUSINESS HOURS ONSITE - VARIES BY PRODUCT & REGION BASIC WARRANTY HARDWARE ONLY Mail in service will take a week to two weeks, but it's a way out if you want it fixed. The cost of pro vs basic support will be more than cold spare servers, and/or parts. 9 . Avoid IT downtime with AI-driven telemetry that predicts issues and provides actionable steps for prevention, resolution, optimization and upgrades. any Dell EMC Networking product with limited lifetime warranty does not include configuration or configuration assistance, or other advanced service and support provided by ProSupport and ProSupport Plus services. This is an add-on warranty that can be purchased through your sales representative. 3 Availability may vary by Customer location - please contact your Dell sales or technical support representative for additional details. Dell ProSupport at a Glance With the exception of the Basic Warranty, Dell EMC distributes its support packages under the name ProSupport. This is standard warranty replacement stuff, and it isn't very expensive. Get Asus Fone Pad 7 for Free! It's a safe bet, we'll call you first6 Proactive alerts let you know something has happened and automatically opens a ticket, so you don't have to play tech support. This will give you U.S. based support and a special phone number to call in on if you are having an issue.
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