Followed suggestions & link to downed wire assistance from another thread, which led back to the original online customer service we'd already explored. >I was waiting for someone to say 'for the fastest response, cut it and let. The following outage map shows the most recent areas in the United States where Comcast Xfinity users have reported their issues and outages. It is common for some problems to be reported throughout the day. Download the Xfinity My Account app to make an Xfinity bill payment via mobile. Then Call Us. Get online support for Xfinity products & services. Get answers to commonly asked questions about unburied wire, cable installation, and repairs. Download the Wehe app on your Android or iOS device.Launch the app tap on Accept to the TOS.Choose Run Tests.Use the toggle buttons to select the apps on which you want to run a test. Tap on the Run Test button. The app will take a few minutes to show the results. We invite you to use the contact form below to get in touch with us. Per Bill: >. The emergency number is the same as the non emergency number 1800 Comcast, have the police call if it's impeding traffic. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. First Call 9-1-1. Download the Xfinity My Account app to make an Xfinity bill payment via mobile. Do not assume that because your power is out there must be a wire down somewhere.) by Goldy Friday, 10/2/09, 11:44 am. ET. It drooped over the roadway and what I thought was a power line before leading into the house. 3. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. 0 Kudos. Find help & support articles, chat online, or schedule a call with an agent. These people then supposedly guide victims through the malware removal process. If you move your Voice or VoiceEdge Select service to a different address without notifying us, 911 calls may be directed to the wrong emergency authority or may transmit the wrong address. Follow the instructions given in the link provide in the fourth post. At the moment, we haven't detected any problems at Comcast Xfinity. Find a Comcast Service Center. Naturally, I called 1-800-COMCAST, 1-1800-XFINITY and every other number I could find. If you are a DSL or U-verse customer, you may also report an un-buried wire or exposed cable using Live Chat support on our Support Center. The company's support page on Twitter has been flooded with complaints about outages, and the website Downdetector is reporting as many as 54,000 outages for Xfinity. The emergency number is the same as the non emergency number 1800 Comcast, have the police call if its impeding traffic. Call us at 800-477-5050. Repairs And Service Appointments. Make sure you follow the instruction I suggest you read the entire topic prior to calling. If you see a damaged telephone pole, wire, cable or pedestal, call us at 800-201-4099 to report the problem. Help is here to get you pointed in the right direction. Do not assume that because your power is out there must be a wire down somewhere.) Comcast Business customers can call Xfinity at 1-800-391-3000 for 24/7 assistance. nealwol. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Please call 911 if you have an (Note: please use this option only if you actually see a downed wire. A drop-down list appears. Line down emergency number? >someone report an outage'. Due to a Comcast outage, the police departments number of 630-837-0846 is temporarily down. Nearly a 3 year old topic. Average Customer Rating. By coping if you mean the u-guard that would just be a ground wire, unless there's a cable running down the pole, ground would be about 1/4 inch in diameter. 2. Additionally, you can report a downed line online via the Verizon Troubleshooter. May 10, Call Emergency Services When Outside. To pay your Xfinity bill, you can: Call Xfinity customer service at 1-800-Xfinity (or (800) 934-6489) to pay your bill by phone. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. In my area of NJ, Comcast will send a tech out next day for a line down. : Comcast - reddit great www.reddit.com. Subscribers can also contact Comcast Business chat agents for additional support. Move closer to the WiFi router / hotspot. centurylink:regionalizer/regions/Q Only If you see a damaged telephone pole, wire, cable or pedestal, call us at 800-244-1111 to report the problem. In its first year alone, Comcast RISE has provided more than $60 million in grants, marketing and technology services to more than 6,700 small business owned by people of color including Black, Indigenous, Hispanic, and Asian Americans. To report an unburied wire, exposed cable, or compromised man-hole covers both AT&T customers and non-customers can report it by calling here, 800.924.9420. You can contact us, reach out via the My Fios app, chat with us by clicking the blue Chat With Us tab at the bottom corner of this page to report a downed or low hanging line. Check your technician's estimated time of arrival. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. Phone: 770-667-0595 Fax: 770-667-6315 HMS@HMS-inc.net Shortcut: N/A - Edit. If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. Schedule a call with us. Downed power lines are a serious emergency and should be reported immediately by calling Memphis Light, Gas and Water's 24-hour Emergency Hotline at Again, to report an emergency such as a downed wire, an extremely low wire or one that is sparking, call MLGW's 24-hour Emergency Line at (901) 528-4465. Score 1.3. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. The outage for Comcast's Xfinity internet service affected tens of thousands of customers across the country, including in the Chicago area. In my area of NJ, Comcast will send a tech out next day for a line down. Marcien Jenckes Named President of Charter and Comcasts New Joint Venture to Develop and Offer a Next Generation Streaming Platform. Call Us 24/7. Remember: This number is just for unburied ground cables. May 12, 2022. After two days of trying to contact somebody at Comcast who had. Hope this helps you out. Call Emergency Services. Type your message in Do not assume that because your power is out there must be a wire down somewhere.) For your own safety do not touch or move the downed line as power lines can be confused with phone or cable connections. To report an unburied wire, exposed cable, or compromised man-hole covers both AT&T customers and non-customers can report it by calling here, 800.924.9420. Call 800.288.2020. If you are a DSL or U-verse customer, you may also report an un-buried wire or exposed cable using Live Chat support on our Support Center. Xfinity by Comcast outages reported in the last 24 hours. If the Comcast Xfinity Internet looks good, here are a few of things you can try: Reset your router, restart your smartphone / computer. Call wait times are > 1hr, and we were disconnected when we called to report it. Wait times may be longer than usual during an emergency. Click the "New message" (pencil and paper) icon. The map shows outage locations and estimates the number of affected subscribers. Service Outages And Interruptions. Just call 1-800-COMCAST and tell them it's a tripping or traffic hazard. Comcast Customer Service Phone Number. Xfinity by Comcast outages reported in the last 24 hours. Visit www.xfinity.com to make an Xfinity bill payment online. The automated operator doesn't seem to understand line down. (3,648 Views) @Calen1269 wrote: There's a Verizon wire down in front of our house. Non-customers call 1.800.Verizon (1.800.837.4966). Installations. The malware must be eliminated immediately, and thus users are encouraged to immediately contact 'technicians' via a telephone number ["+1 (866) 475-7161"] provided. The ground around your car may be energized. Box 2458 Alpharetta, GA 30023-2458. There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. Shortcut: N/A - Edit. June 02: Problems at Comcast Xfinity Comcast Xfinity is having issues since 08:20 PM EST. Ann154 is correct as you will need to contact Verizon Fios for landline and cable services. Whenever the Company decides it does not wish to receive calls for customer service, it simply shuts down the phones. Prior to changing your office address, please call (800) 391-3000 and notify Comcast of Get a WiFi analyzer app and see if theres any WiFi interference. Comcast Customer Service Phone Number Phone Number: 1 (800) 934-6764. But it's up to the homeowner to contact Comcast. We have been working proactively to help all our small business customers. something to say, I just filed a small claims suite. Warn others to stay away. Due to a Comcast outage, the police departments number of 630-837-0846 is temporarily down. Click to see full answer. Select Chat. Use your mobile phone to call 9-1-1. 220 South Main St. Memphis, TN 38103. Comcast Introduces Additional Efforts to Increase Participation in the Affordable Connectivity Program. Visit www.xfinity.com to make an Xfinity bill payment online. Going by Down detector, Comcast is encountering an outage again as can be seen in the live map below. Update 15 (May 10) Going by reports proliferating on Twitter, Xfinity/Comcast users in some areas are experiencing an outage. Down detector also conveys the same as can be seen in the live image below: Update 16 (May 11) Get set up to use enhanced 911 (E911) and integrate your current security system with your Comcast Business Voice or VoiceEdge Select service. @comcast had an outage on Monday night and I havent had internet since. Hey Comcast your wire is down! How to Reach a Real Person at Comcast/Xfinity. Homeowner Management Services Inc. P.O. Anyone who touches the equipment or ground around your car can be injured. In fact, "Comcast Cable Warning Alert" is fake. Click to see full answer. Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. If you have a downed telephone line in your area, please report it to Verizon Repair at 1-800-VERIZON (1-800-837-4966). Please call 911 if you have an Just call 1-800-COMCAST and tell them it's a tripping or traffic hazard. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. May 09, 2022. If you need to contact us, it'll be helpful for us to have some information about your outage:If you have a TV Box, make sure the channel number is lit in the channel window. If you have other TVs, check if the problem is with one TV or all of them. Check with your neighbors to find out if they are having a problem or if only your TV is out. Message 2 of 3. Phone Number:1 (800) 934-6764. Service Outages And Interruptions 4 Resources. Check Current Status. Sound the horn, roll down your window and call for help. You can contact us, reach out via the My Fios app, chat with us by clicking the blue Chat With Us tab at the bottom corner of this page to report a downed or low hanging line. Unburied cables or exposed wires. see below. You may have to enter a lot of personal information to get connected, including your ZIP code. (Note: please use this option only if you actually see a downed wire. Non-customers call 1.800.Verizon (1.800.837.4966). (Note: please use this option only if you actually see a downed wire. Additionally, you can report a downed line online via the Verizon Troubleshooter. Contributor. General Emergencies. :) I had vehicle damage from a low-hanging Comcast cable. Sign in to My Verizon to schedule a time for a Customer Service Representative to call you. It is common for some problems to be reported throughout the day. Or, call us directly at 1.800.VERIZON (1.800.837.4966) for assistance. In the 'To' line, type "Xfinity Support" there. An outage is determined when the number of reports are higher than the baseline, represented by the red line. Enhanced 911 Enhanced 911, or E911, is just like regular 911 except that your telephone number and location are automatically transmitted to the operator during the call. Technical support was unavailable, so I used the online chat. Want to suggest a service to track? Learn how to report an issue, like refund and payment issues or safety concerns. If you are having an issue with Comcast Xfinity and your location is not listed, make sure to submit a report below. Return your Comcast Business equipment. For the life of me I cant find an obvious way on Comcasts website to report a downed wire, so if anybody from Comcast reads my blog: hey youve got a wire down in the street on S. Morgan, just East of the intersection with 51st AVE S! Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. To pay your Xfinity bill, you can: Call Xfinity customer service at 1-800-Xfinity (or (800) 934-6489) to pay your bill by phone. Reschedule or cancel an appointment online. Call 911 immediately if a power line is down. The outage was caused by bullets that pierced our network lines in two Rockford locations on Saturday. We cant thank our crews enough for working tirelessly over the holiday weekend to identify and locate the cause and repair and restore service as quickly as possible. Repairs And Service Appointments 4 Resources. Stay at least 30 feet away from any downed power line, and don't go near the pole or anything touching the line.